- In “Help and support”, choose “+ New ticket”.
- Choose the category: “Clinical question”, “Billing and plans”, “Artificial intelligence error”, “Suggest a new implant” or “Other”.
- Write the “Subject” (up to 200 characters) and the “Message” (up to 5000).
- Choose “Send request”.
Follow up: the reply appears in the request's conversation, in “Help and support”, and you get an email letting you know, with a link to the request. The status moves through “Open”, “Under review”, “Resolved” and “Closed”. You can reply in the same conversation, or choose “Close ticket” once the matter is dealt with.
Good to know
- “Help and support” is available even without an active plan.
- Locked out because you lost your second step? Write to hello@dentgrow.pt from your account email.