Cancel the subscription and what happens to the data

Cancel

1. Open “Plans and billing” (only whoever administers the organisation).
2. Click “Manage billing” and cancel in the portal.
3. Back in the app, the status changes to “Cancellation scheduled”: access continues until the date shown and then the account becomes read-only.

The data after cancelling: it stays stored and exportable for 12 months after the subscription ends. We email whoever administers the organisation one month, three months and six months later, and again 30 and 7 days before deleting it. Export it under “Profile” → “Clinic & billing” → “Export all clinic data (JSON)”. If you resume the subscription within that period, everything stays as it was.

Delete the organisation and all its data

1. Open “Team” → “Delete organisation” (administrator only, with the second step active).
2. Download all the data (JSON). The export is valid for 24 hours.
3. Type the organisation's name and confirm.

Deletion removes patients, passports, X-rays, team and subscription, and cannot be undone. The QR codes given to patients stop opening. The subscription is cancelled immediately, with no refund for the period already paid.

Good to know: your personal account remains. You can create another organisation or accept an invitation.